All customer service is handled via firstname.lastname@example.org. Please note that our goal is to respond to you within 24 hours during the week. If an inquiry is received on a Friday or during the weekend, we will attempt to respond no later than the next business day.
We only replace items received in defective or damaged condition within the first 30 days of purchase. If this is during the holiday season, we will of course consider a return if it is within a reasonable time of receiving the product as a gift.
If you need to exchange it for the same item, send us an email at email@example.com and include a picture of the damaged area with your order number. We need pictures of the damaged areas in order to submit to our manufacturer for a credit and to make sure they do not happen again. Thank you for your compliance.
Once we have received pictures of the damaged area, we will ship out a new product to the address on your order unless you make arrangements with us to send it to a different address. You will be notified once the item has shipped.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If this is during the holiday season, we will of course consider a return if it is within a reasonable time of receiving the product as a gift.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email firstname.lastname@example.org with a request to return the item.
Please note that we do not refund the initial shipping cost, and you are responsible for the return shipping cost. If you are shipping items totaling over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable):